If a customer pays for a repair online but decides not to send the device due to a change of mind, they can apply for a refund.
(Refund will be processed within a week)
Repair Cost Increase After Receiving Device
If repair In Cases cost increase after the customer has sent the device, and they choose not to proceed, we will inform them and send back the device
Refund will be issued within a week.
Repair Not Completed
If, for any reason, we are unable to complete the repair, we will send the device back to the customer.
Refund will be processed within a week.
Successful Repair
Once the repair is completed, the customer cannot claim a refund.
Repair Process Timeline:
Upon receiving the device, we aim to complete repairs within 3-5 days.
If there are board issues causing delays beyond 5 days, customers will be promptly updated. If the customer does not agree to the delay and the repair hasn’t started, we will send back the device and issue a refund within a week.
Return of Purchased Device with Accessories:
If purchases a device with free accessories and wishes to return it within a week, we will buy back the device, but the value of the accessories will be deducted from the refund
Return of Unused Accessories:
Unused Accessories can be returned within a week, but 20% of the accessory price will be deducted.
Return Of Purchased Device:
If you want to return a device due to a change of mind or physical damage, it won’t be eligible for a refund. However. if the device is under warranty, it can be repaired, but a refund is not possible
Damage During Shipping:
If the device is received by the customer damaged, we are not responsible. The responsibility lies with the shipping carrier. We document the device’s condition with pictures before sending.
Note: Used items are not eligible for return. It is essential for customers to review and agree to these policies before proceeding with the repair or purchase.
Note: Please note that returns or refunds will not be processed if the item has been opened or repaired by a third party. Please ensure you have your receipt or proof of purchase ready, as we cannot accept returns without it.