Introduction
At Mobile Arcade, we prioritize excellent customer service. Please carefully review our Return and Refund Policy before using our services.
Booking and Repair Terms
By booking online or visiting our store, you agree to these terms, ensuring a smooth repair process.
Our warranty covers manufacturing defects, excluding physical and water damage, providing protection for non-physical issues.
Third-party repairs void warranty, safeguarding our quality standards.
Pre-Repair Cancellation Policy
If you’ve paid for a repair but haven’t sent your device or had work begun, you can cancel within 3 days.
3-day cancellation window: Receive a full refund, no questions asked.
Refunds processed within 7 working days from cancellation.
Physical/Water Damage
Devices with physical or water damage are not eligible for returns or refunds, as damage falls outside warranty coverage.
Repair Cost Increase
Customers informed of increased costs, keeping you updated on any changes.
Option to cancel and receive refund within 7 working days, giving you flexibility.
Repair Not Completed
Device returned to customer, ensuring its safe return.
Refund processed within 7 working days, providing prompt reimbursement.
Successful Repair
No refunds after completion, but warranty claims are eligible if issues arise, ensuring ongoing support.
Repair Timeline
Repairs completed within 1-5 working days, delivering efficient service.
Board issues: delays communicated to customers, keeping you informed.
Returns
Purchased devices with accessories: refund minus accessory value, clarifying return terms.
Unused accessories: refund minus 20%, outlining deductions.
Used items: not eligible, due to potential wear and tear.
Warranty
We provide a 3-month warranty for Chinese Standard parts and a 1-year warranty for Premium parts, excluding physical and water damage.
External repairs void warranty, emphasizing authorized repair importance.